Sunday, 26 February 2017

5 Major Benefits of Call Center VoIP Solutions

Call centers have so much work- why not help call centers obtain maximum profits, enjoy hard work? Here are 5 major benefits if call centers switch to VoIP service providers in India. VoIP solutions are very affordable, cost- effective, and does not need too much investment for great results!

There are several benefits to call center VoIP services. However, following are the 5 major benefits of call center VoIP solutions

Scalability- Growth now is just a phone call away! The beauty of VoIP for call centers is that they are very flexible- you may have to upgrade your VoIP software's once in a few years and that is the last thing you'll have to do post years of expansion and success. You VoIP service provider needs to grow with you which by the way, it's capable of!

Affordability- Call center VoIP is very affordable in comparison to PSTN services. Be it the monthly payments or, maintenance or up gradation costs, it's all affordable. Also, their global unlimited calling plans are the best!

Accessibility- Call centers' equipments can be confusing and daunting especially, when it comes to multiple calls! But, VoIP providers take most responsibilities and lighten the shoulders of VoIP service providers in India! The VoIP provider shall make sure that he provides you with the most accessible VoIP solutions!

Reporting- Well, what's the heart of any call center? It's the phone calls, right? So, with effective and accurate tracing and reporting shall help you work on each employee of your call center. Look for the right provider of VoIP in India to help you track down each movement of your employee at work!

Smart features- Well, it's essential for call centers to have fun. Which is why, call center VoIP providers are providing them with several smart features which are fun to use and very essential too- features like click to call, music on hold, predictive dialing and more! Also, do not settle for options you need- explore- see which feature may make you huge. For instance, look at the video conferencing feature or, messaging over IP feature- the probably are not needed in any call center. However, what if you want to make yourself available to your callers using any mode of communication you wish to?

You need to have an open mind for everything- especially, call centers.  This is an expanding business. People are increasingly joining call center. However, they're not being able to stay back due to the right kind of employee engagement. 

Remember, you respect your employees, they’ll respect you back!

Make the most out of VoIP services and see the change. 

Contact us:

Toll Free Number: 1800 11 2583 
70/25, 80ft Circular Road, 
Koramangala 4th Block, 
Bangalore-560034, Karnataka 

Monday, 20 February 2017

How Call Center VoIP Solutions Enhancing Medium And Small Scale Businesses

Call centers, my friends are not just about expensive infrastructure or rows and rows of cubicles! Today, call centers are referred to as a set of features that aims towards great management of call flow, efficiency and more. All thanks to call center VoIP solutions, all sizes of businesses can benefit from this wonderful technology at affordable rates!

A call center today will definitely save you lots of money-

There was a time when call centers were meant for only he, well- established businesses. Call centers were considered to by lavish expenses due to their expenses and this and that. Now, that ain't really the case, all thanks to VoIP for call center. It helped employees connect with one another, get in touch with them when in doubt, while talking to clients, video conferencing and more. Don't you worry- it's all affordable! With several VoIP service providers in India, you can enjoy global unlimited VoIP calling plans, UK toll- free numbers and more! All this leads to increased mobility, lower hardware costs and more. Also, with the introduction of VoIP headsets, employees now are able to walk around freely, not damage their bodies and multitask well, leading to great productivity!

VoIP for call center has several features which are great, aiming to improve the productivity of call centers as a whole:

Call center reporting- It's all about real- time monitoring of key metrics, agent performance and more! It helps in the generation of reports, which are used for call center performance, individual contribution and more! Make the most out of accurate prediction of call flow and help your employees rise above all, leading to great customer engagement, brand loyalty and image too
Call Queues- This feature allows businesses to route calls to the right place or department or team. It reduces wastage of time, development of accuracy, great professionalism and more!
Business integration- It helps integrate various business tools in one to create a huge, powerful platform! The 3rd party applications like CRM software are capable of transferring data efficiently

At the end of the day, no matter how good your VoIP service provider is, your employee engagement, satisfaction and more matter the most- it's essential for businesses, irrespective of their sizes to know that businesses run because of them and it's a must to keep them happy. Only then will they keep the clients happy- it's like a chain!
VoIP (Voice over Internet Protocol) is a present day innovation that permits clients to make telephone brings over the web instaed of utilizing routine phone administrations. It is a gathering of advancements for the dispatch of voice interchanges and sight and sound sessions over web convention systems. All the customary phone applications can be keep running on VoIP - applications like outbound call focus applications and inbound IVR applications can likewise utilize VoIP administrations. VoIP calls are like general telephone calls, yet the main contrast is that brings are made over a broadband fast web association rather than conventional telephone lines.

VoIP Service Providers offers an extensive variety of VoIP web telephony administrations and answers for business and private clients. They by and large give VoIP equipment and different related administrations to the clients.

These days most clients are supplanting their conventional phones with VoIP frameworks as they have distinguished some advantages of the framework. In the event that a client has a rapid web association, then its a right alternative for them to contact a VoIP Service Provider and get an association.

7 Reasons to put resources into VoIP Services

Practical: As we as a whole know phone call rates can prompt broad bills particularly when expansive number of calls are being made, or worldwide calls are being made. Be that as it may, on the off chance that you picked VoIP Services your call rates will be less when contrasted with conventional phone call rates. It additionally offer arranges that permit you to pay for what you utilize.

Availability: Using VoIP is profiting from its vast number of components like call directing, propelled call reporting, voice message to email and call nearness which can make your VoIP encounter extremely rich and refined, for both business and individual use. Furthermore, it is likewise easy to understand as the outward appearance is some what same like the telephone framework.

Adaptability: With this VoIP framework you can work either from the solace of your home or out on a business trip, you have to quite recently sign on to a remote framework and get all the advantages readily available. This framework likewise permits you to make call to one individual and dial different augmentations and converse with colleagues.

Moderate Implementation: VoIP permits you to specifically test it out on some portion of your framework, it is not required to introduce at the same time, you can require significant investment to introduce it. This framework gives you an alternative to gradually move your telephone framework and on the off chance that if your not content with the augmentations you can stick on to your more established adaptation.

Versatility: Because VoIP frameworks essentially depend on web to exchange information and make calls it can be effectively extended, and it is extremely easy to include new lines, and numbers to the current one. Including more lines may require costly equipment modules yet for this situation you have to recently add more telephones to your system to grow.

Dispense with Phone Wiring: VoIP framework won't require new cabling rather it utilizes your current web links. By this you can stay away from telephone wiring and simply make including or moving of augmentations at a simplicity. As you evacuate your present phone association you have the choice to kill all the cabling in your building.

Less demanding to oversee on account of web/GUI based arrangement interface: An Internet Protocol Private Branch Exchange (IP PBX), is an autonomous telephone organize that can be kept up by means of an electronic setup interface or a graphical client interface (GUI), allowing you to effortlessly oversee and modify your telephone framework. Restrictive telephone frameworks have testing interfaces to utilize which are generally intended to be utilized just by telephone experts.

Putting resources into VoIP Services bodes well for both new businesses and built up associations, as it is clearly a more reasonable innovation to utilize and embrace. Our VoIP Services are a great deal more worthwhile when contrasted with different frameworks as it diminishes upkeep and administration costs furthermore the call costs. So VoIP ought to be the undeniable alternative for all the organizations. Quickly contact a Best VoIP Providers now to oversee costs.

Friday, 10 February 2017

Make The Most Out Of Your Internet Connection – Pick VoIP Services

In today's time, there are probably no companies which do not sign up for broadband connection. 
CRM systems, accountancy platforms and website for file- sharing are all essential in today's time of the internet. Modern businesses equals compulsory internet connection- that's what they have in common, the one and only thing. 

What's the conclusion you get from this?

Use VoIP services to make calls anywhere and everywhere with the help of the broadband connection. 

VoIP in India came into existence a long long time ago. Now, it's progressed to a cheap yet, quality- oriented substitute for PSTN services! It offers a wide range of global unlimited calling plans which are cost- effective. 

                                  Also Read:  Call Center VoIP Trends

VoIP service providers in India also provide with several smart features which are fun to use and are very cost effective and beneficial too like click to call, video conferencing, faxing over IP and so on. 
As a matter of fact. There's nothing to lose but, everything to gain from your company if you switch to the best VoIP service provider. 

Another plus point is that you can use your resources to their fullest as well! 

If you are a broad- minded company/ human, you'll definitely sign up for business VoIP- you'll enjoy so many benefits like, rise in ROI, employee engagement and satisfaction and above all, huge profits in the long run! Also, you'll be saving up on a lot of space- For instance, you need a separate faxing equipment to send faxes. With the faxing over VoIP feature, you do not need that machine!
Also, you do not have to keep all your employees in one office- you can open up branches and spread over miles. 

Moreover, if you are overseas, you can use the holiday number feature of VoIP services and not miss out on any calls. Plus, if you want to track any employee down or, there's any other problem, features like auto- attendant, call forwarding and so on play a great role for virtual offices!
Neither will your client know where you are, nor will you miss out on any potential business opportunities if you sign up for the best VoIP service provider. 

Most importantly, toll- free number plans shall help you gain more customers because- free- calling, you know!

You do not know the power of the internet- it can build virtual offices in barely any money, all thanks to VoIP service providers in India! In fact, you can move anywhere and your VoIP service provider will make sure they too cooperate with you moving.


IP Momentum
Toll-Free: 1800 11 2583

Monday, 6 February 2017

5 Call Center VoIP Trends to Watch out For in 2017

In the year 2012, ICMI compiled the trend of call center VoIP solutions in one and said that the following are the trends until 2016:

  1. Meeting service agreements
  2. Customer satisfaction
  3. Increasing agent productivity
  4. A rise in sales and profits
  5. Lowering operations cost

Now, in the year 2017, things have changed, as predicted. So, here are the trends for call center VoIP solutions for the year: 

1. Chatbots

The internet is taking over, technologies are becoming more and more dynamic as the years are passing by. Chatbots is one of technology’s product wherein there's a demand for more convenient and faster service. Chatbots are being adopted by several call centers – they get in touch with customers, interact with them as per the keywords used (the keywords act as triggers.) This technology is just perfect for tasks like requesting for account information or for bill payments through automated systems, lessening the overall task of employees.

2. Customer service via social media

As you know, most of the customers you're serving are active in at least one social media site. Make the most out of it and engage your customers using social media platforms. It's become quick customer service! Also, it makes a huge difference to establish a call center's presence online, giving your clients another mode to communicate with you- more customer- centric.

3. Employee engagement

A must-Be it business VoIP phone service or residential VoIP or any other business, employee engagement is a must! You spend months and years of your time, resources and so on, on him and lose out on him for just one reason- the right kind of employee engagement. Employee engagement activities like building employee morale, emotional attachment towards to company, team building activities, feeling important in the company are a few of them. Remember, if you lose out on him, it's going to be hard to get back on track!

4. Overall customer experience

Just like the employees', customers also need to have a valuable experience which they can cherish forever and never let go off! Remember, if you make the customer happy, it's the company's success- it's going to lead to brand loyalty, a rise in the brand image, leading to more and more conversions and so on. It's important to provide each customer with them- centric experience. They too need to feel wanted and important.

5. Technology Ecosystems

Every moment, a new technology arises. Remember, you need to be updated with these technologies and upgrade from time to time. Else, you'll fade out sooner than predicted. Make use of smart features of VoIP services like analytic reporting, call recording and so on to work on your overall productivity.

Above all, it's essential to understand your clients. What they want, why they want it and how to provide them with it! It's psychological, the happier you keep your clients, the happier your company will be.