Friday, 26 August 2016

How To Use VoIP? Train your Employees to using VoIP

VoIP otherwise referred as Voice over Internet Protocol, is an innovative and powerful phone system for businesses of any size including individuals, SMEs and large enterprises.  There is a VoIP solution for any kind of business that meet your needs and requirements. There are a variety of VoIP service plans that are affordable, flexible and rich in features. The VoIP features are mobility, scalability, call forwarding, auto attendant and many more which help the business to improve its growth and performance.

Have you ever thought that VoIP services and solutions help businesses to train their employees? 


Yes! VoIP helps businesses to train their employees with its numerous features. It helps on boarding employees to learn about the business and teaching existing employees to improve their productivity and easy process to meet their targets without any work pressure. The main VoIP features that help businesses to train their employees include,

Call Recording: One of the best features of VoIP is Call Recording, which allows you to record all the calls for future use. The recorded calls may be used to assess the employee performance and it can be used to train the new employees by allowing them to listen to call of your best-performing employees, so that the new joiners will get some idea on how to handle calls in certain situations. All the VoIP Service Providers in India provide you some space to store all the call recordings. But make sure before investing, that some of VoIP Service Provider charge an extra monthly fee for call recording.

Whisper, Barge, and Call Monitoring: These three additional features of VoIP services help the businesses to train their employees and also over the problem if the employee is unable to fix it.
Whisper is a feature which allows you to listen when your employee and your business client/customer are talking and it let you whisper or provide more information to your employee so that he can be more confident in answering the client query. But the conversation between you and your employee will not be heard by your client.

Barge lets you enter a conversation going on between two extensions or an extension and an outside caller. This allows managers or business owners to take over an ongoing call if they think they could give a better answer to the client's query. But it is not same as call conferencing.
Call Monitoring is a combination of whisper and barge where it allows you to listen to a call and receive the ongoing call between two people.

Call Analytics: In a business it is very important to see how your employees are performing on phones, our VoIP Service Provider offers you this option of Call Analytics for you to know more about your employee performance, sales, the number of leads converted and more.
More than these call handling features VoIP Service Providers offer you a lot more features which help you to improve your business growth and performance.


IP Momentum is one of the best VoIP Service Providers in India offering various VoIP Service Plans at very cheap rates. For more details on plans, pricing and features, visit us at, http://www.ipmomentum.com/

How To Use VoIP? Train your Employees to using VoIP

VoIP otherwise referred as Voice over Internet Protocol, is an innovative and powerful phone system for businesses of any size including individuals, SMEs and large enterprises.  There is a VoIP solution for any kind of business that meet your needs and requirements. There are a variety of VoIP service plans that are affordable, flexible and rich in features. The VoIP features are mobility, scalability, call forwarding, auto attendant and many more which help the business to improve its growth and performance.

Have you ever thought that VoIP services and solutions help businesses to train their employees? 


Yes! VoIP helps businesses to train their employees with its numerous features. It helps on boarding employees to learn about the business and teaching existing employees to improve their productivity and easy process to meet their targets without any work pressure. The main VoIP features that help businesses to train their employees include,

Call Recording: One of the best features of VoIP is Call Recording, which allows you to record all the calls for future use. The recorded calls may be used to assess the employee performance and it can be used to train the new employees by allowing them to listen to call of your best-performing employees, so that the new joiners will get some idea on how to handle calls in certain situations. All the VoIP Service Providers in India provide you some space to store all the call recordings. But make sure before investing, that some of VoIP Service Provider charge an extra monthly fee for call recording.

Whisper, Barge, and Call Monitoring: These three additional features of VoIP services help the businesses to train their employees and also over the problem if the employee is unable to fix it.
Whisper is a feature which allows you to listen when your employee and your business client/customer are talking and it let you whisper or provide more information to your employee so that he can be more confident in answering the client query. But the conversation between you and your employee will not be heard by your client.

Barge lets you enter a conversation going on between two extensions or an extension and an outside caller. This allows managers or business owners to take over an ongoing call if they think they could give a better answer to the client's query. But it is not same as call conferencing.
Call Monitoring is a combination of whisper and barge where it allows you to listen to a call and receive the ongoing call between two people.

Call Analytics: In a business it is very important to see how your employees are performing on phones, our VoIP Service Provider offers you this option of Call Analytics for you to know more about your employee performance, sales, the number of leads converted and more.
More than these call handling features VoIP Service Providers offer you a lot more features which help you to improve your business growth and performance.

IP Momentum is one of the best VoIP Service Providers in India offering various VoIP Service Plans at very cheap rates. For more details on plans, pricing and features, visit us at, http://www.ipmomentum.com/

Monday, 22 August 2016

5 Reasons for switching your phone system to VoIP services

VoIP (Voice over Internet Protocol) is one of the rapidly growing technology that uses a local area network (LAN) and the Internet for phone calls, instead of ancient phone lines. As VoIP has rich features, that help your business to be on top by providing lower call rates, call conferencing, auto attendant, extension dialing, call waiting and other features. The decision of changing your phone system to VoIP services is not that easy and may acquire some speed bumps along the way. VoIP services offer functionality that many individuals, SMEs and large enterprises overlook. Beyond options like voicemail, toll free numbers, call waiting, remote operation and call forwarding, you will find a host of other features that can help your business.

One of the main benefits of VoIP over ancient landline service is lower call rates on long-distance calls. So here come the 5 best reasons for switching your traditional phone system to VoIP services,
  1. Less Expensive Phone Service: By dropping your ancient phone system and switching to VoIP communication service will help you to reduce your long distance costs. It also provides you wide range of service plans where you will only pay for what you use.
  2. Convenience: As we all know that VoIP Service includes numerous of features when compare to a normal phone. It brings features like call waiting, call routing, call conference, voicemail to email, auto attendant and advanced call reporting. you need not worry about the outward appearance as, it looks same like your ancient phone system, which is user friendly which will ease the learning period and transition of the phone system.
  3. High Flexibility: VoIP's main advantage is flexibility, as it allows the user to log in to the phone system remotely from anywhere around the globe and receive all the benefits as if your working from your work place. Even if your calling from a different location your number remains the same and you can also connect with your coworkers using their extension numbers.
  4. Eliminate Phone Wiring: Are you worried about those numerous phone wiring? Now stop worrying as VoIP services help you to eliminate phone wiring, as it only uses the existing internet cables. As you will be dropping your current telephone provider yo can remove your phone cabling in your building.
  5. Easier to Manage because of Web/GUI Based Configuration Interface: As VoIP services use Web or GUI which allows you to easily maintain and find tune your phone system.
If your thinking to switch to VoIP services, then it makes a lot of sense as it helps you to save a lot on management, maintenance and call costs.

IP Momentum is the best place to get all the VoIP services and solutions at an affordable price. It not only provides service plans for large enterprise, it also helps individuals and SMEs to save on their call costs, eliminate phone wiring and reduce call disturbance. For detailed information about service plans and pricing, 
check out click here