Wednesday, 21 March 2018

Top 7 VoIP Service Features your company needs today

VoIP, as you already know, has been in the mainstream competition with landline services for a long time now. Fortunately, landlines have almost died out. VoIP is getting better, much much better and has contributed greatly to not just the corporate sectors but, to personal lives of people too. Efficiency, affordability and networking- that’s what VoIP is all about.

Following are top 7 features of VoIP services which your company needs today:

IP Momentum

Faxing over IP

Faxing still hasn’t died out and won’t. With fax communication over IP, it’s still done across industries, markets and companies. Moreover, digital faxing is also possible, eradicating the need of a landline phone as well as a physical fax machine. 

Integrating with your security system

Due to security issues, a lot of companies did not allow phones in the workplace. Which is why, security systems were integrated with analog phones, making security very difficult. With the introduction of VoIP services, security systems have eased out exceptionally, giving room for not just verification but, communication amongst employees, free of cost.

Call analytics

Keep track of who does what- who calls when and more. VoIP services have an exceptional feature called call analytics wherein, the company can have access to an analysis of the number of calls made, the details and more. The good part- nobody can manipulate with phone calls or be dishonest at any point. Also, if you lose out on numbers, all you need to do is, go back to the record and verify it!

This feature is needed for all kinds of business, call centres and more to ensure good customer services, quality of calls and much more!

Video conferencing 

Not applicable for all VoIP providers however, can be made possible with the simple availability of a web camera. Video conferencing helps the company get in touch with prospects, business partners, employees and others across locations in no time, at the most affordable rates.

Music on hold

With the music on hold feature, not just call centers but, juniors at work can put the call of others on hold in order to ensure they send across the right message to the right individual. Music on hold not just keeps the customers in the loop but, buys you sometime to get the answer you need from your colleagues and excel in customer services!

As VoIP technology gets more mature, the feature list is only going to keep exceling. As it is, the gap between POTS and VoIP is already very wide but with time, there are fewer reasons to keep landline phones around. So, say goodbye to landlines and hello to affordable VoIP solutions today!

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Wednesday, 28 February 2018

7 most essential questions you must ask while buying a business VoIP phone

Companies need to justify why they’re doing, what they are doing. Sometimes, software updates. Changes in website names, templates etc. are some common judgement calls we take as business persons and nobody likes to waste money or say goodbye to their respective incentives. Here are top 7 questions which are most essential with regard to inquiry while buying your business VoIP phone service:

Business VoIP Phone

Is a VoIP phone service required?

The answer is obvious- yes, you need it. However, this is the obvious case only when you want to network across the country, continent and globe! 

VoIP services help you to connect with your prospects, partners, clients and other stakeholders in no time, at the most affordable rates. 

Irrespective of the size of your business, type, and other differences, it’s essential to make use of such tools for the most effective and efficient use of time, money and other resources. 

Isn’t it convenient to make use of smart phones for business or official purposes?

Speaking on behalf of a variety of experiences as well as research, it is found that smart phones can be used for official purposes however, it can definitely act as a distractor. Which is why, it’s advised for all business persons to have access to IP phones given by IP phone service providers and make the most out of it. Moreover, when one leaves a company, he shall take his smartphone with him too which can be restricted with such a change.

If a company has always used landlines throughout its company’s life, is it okay to switch to VoIP services? Will it negatively affect the company?

The fact is that landlines have almost shut down and it makes no sense for a company to make any further investment on such a vain product. With VoIP services in your company, the employees may take some time to adapt depending upon their exposure to VoIP. However, in less than 2 weeks, your company will be back to normal- only better!

More importantly, with VoIP services, you can enjoy a variety of smart features like video conferencing, click to call, call forwarding and more in no time, at the most affordable rates.

How to determine the best VoIP provider for each company/ your company?

A little bit of research and a little bit of review reading shall do the trick for you. Also, you can always fill out the ‘contact us’ form in order to request a quote or know more. 

Also, while picking out the right VoIP provider, you need to look out for how complicated it is, whether you have enough bandwidth to afford the service provider, the accessibility aspect and more.

Is there are VoIP service provider as convenient to use as a landline? 

Not many VoIP providers make it convenient enough to be used. However, some VoIP providers like IP Momentum are good. Just in case you need their help with regard to its functionality, just give them a call anytime, anywhere. 

Which are some of the many VoIP features available, unlike landlines?

Landlines have 1 major drawback other than being outdated- they have a variety of smart features which shall cater to a variety of businesses:
  • Voicemail to email 
  • Call forwarding and recording
  • Voicemail to text
  • Call queues 
  • Extension dialing
  • Conference calling 
  • Toll- free number plans
  • Unlimited calling plans 
  • Directory assistance
  • Missed call notifications and so many more!

Can employees away from the location also access the business VoIP phone system? It giving access to employees to VoIP phones anytime is a concern?

That is all up to you- Your VoIP provider can always customize your unlimited calling plan which shall determine the accessibility of the information in your IP phone. Remember, if you want to keep a tab on your employees, you can always locate them, record their conversations and spy on them in all the possible ways. In fact, it’s good to give them an IP phone as it ensures professionalism at all points.

These are some basic yet, essential questions you need to ask as a company owner. Without these basic questions answered, your company cannot go anywhere towards the success of your brand.

70/25, 80ft Circular Road, 
Koramangala 4th Block, 
Bangalore-560034, Karnataka

Friday, 23 February 2018

7 different types of IP phones best for your business

VoIP services have been popular for long enough now. However, what if you could make more profits out of this IP service by changing the kind of phone you’re using? There are so many types of IP phones to pick out from which have diversified functions which can be made use of depending upon your respective businesses.

Following are top 7 types of IP phone services which your businesses must try out as per your requirements right away:

IP Phone services

Desktop VoIP phones:

This is a standard VoIP phone which connects your VoIP phone to the VoIP service provider with the help of Ethernet. This IP phone comes with a variety of smart features like click to call, music on hold and so on.

USB phones:

These phones are a little upgraded wherein, the USB phone is directly hooked onto the computer with the help of a USB cable or USB jack. This kind of a phone can be connected to a soft phone to use a variety of applications.

Wireless IP phones: 

This is an IP phone with built- in Wi-Fi connection which connects your phone to the base section. The benefits of this IP phone is that you can move around the workplace or house freely and receive calls with the help of Hotspot as well.


This is a software application which is installed on your PC desktop or laptop which allows you to make phone calls completely from your computer. This kind of an IP phone is a great option for mobile professionals, road workers and so on as it’s an inexpensive option. Call center VoIP providers usually suggest softphones as the best IP phone service for their kind of requirements.

Video phones:

As the name suggests, this IP phone has an additional ability to capture videos with the help of a front camera which is attached to your IP phone. Such phones are a great option for meetings where one cannot make it physically meaning, it acts as a substitute for one-to-one or face-to-face meetings. The benefit of this IP phone is that it’s an affordable alternative for communication across the globe.

Conference phones:

IP phones which can which are mostly placed in large offices’ conference rooms are known as conference phones. The main function of this phone is to make conference calls i.e. connect multiple people to have an audio call with 10 people at the same time, making it different from the rest.

Switch to one of these options with regard to IP phones and see the difference in the quality of work delivered and the rise on productivity levels in no time, at the most affordable rates!

Wednesday, 10 January 2018

VoIP Trends for 2018

Now that it's 2018, VoIP is also getting older yet, more updated! VoIP services are going strong because of unparalleled mobility. Moreover, VoIP developers have this constant urge to improve technology- say hello to a lot of excitement in this hopeful year, 2018.

Faster networks shall improve VoIP call quality

I hope you know- this year expects to experience 5G mobile networks! Therefore, leaving a great impact on VoIP calls. As per updates, 5G is 10X faster than 4G implying, reduction in issues like echoes, jitters, packet losses and so much more.
With that amazing upgrade in a network, download speeds, video conference quality etc. in VoIP services by several VoIP providers across the world will get better.
Get empowered by this little yet, wonderful change!

AI or, artificial intelligence shall enhance telecommunication systems

For the record, artificial intelligence or AI has great implications for VoIP systems. The beauty of AI is that it has the ability to recognize bad quality calls, low bandwidth and so on.
It is anticipated that AI unified communication program shall analyze conversations, speech patterns and e-mail correspondence in no time, in order to produce essential insights into sales performance as well as customer behavior. 
Here's a note for marketing firms- try out VoIP services this 2018 and enjoy a guaranteed improvement in customer services and sales tactics.

Say hello to smarter voice assistants!

AI, this year, is predicted to be able to answer calls too! All thanks to AI champions like Siri, there is immense improvement in voice assistance and language processing. AI is also getting better at abiding by simple commands, having different interactions with customers.
Take this, for instance, voice bots are now being able to handle simple FAQs and on the other hand, the customer services agent are resolving more complicated issues.
If implemented for the best, you and the rest of the world will see the best results this year.

Bye-bye old telephone systems

Until last year, there were quite a lot of PSTN service phones or, landline phones which were just sad. It was a pitiful scenario- people paid Rs. 3/ min for calls and the landlines didn't even work half the time!

We all know PSTN is going to cling on to us forever, maybe. However, the number shall become minimal which is a good thing.

VoIP migration is a must this year because of these upgrades which won't cost you too much! Believe and live a smarter choice from the business perspective as well as a personal perspective. Or else, the world shall go ahead of you and you'll never know!


Web: www.ipmomentum.comEmail:
70/25, 80ft Circular Road, 
Koramangala 4th Block, 
Bangalore-560034, Karnataka

Monday, 18 December 2017

9 Reasons Why Business VoIP is a Must for you

Voice over Internet Protocol (VoIP) has an assortment of incredible uses for business. In this article, we will impart ten uses to you and give you a touch of data about how these highlights can help your association. VoIP solutions are genuinely simple to send at most organizations, spares cash, and is rich with awesome business-accommodating highlights. We figure you might be astonished by what you can finish because of VoIP services.

Continue perusing to find ten incredible approaches to help your business utilizing VoIP. VoIP can enable your profitability, to keep your business streamlined, and enable you to deal with your group.

1. Conferences- Voice and video

You can set up telephone calls with various members, because of VoIP highlights. One phone call highlight incorporates extensive quantities of members, connecting together brings with over a hundred people. This is extraordinary in the event that you intend to have a substantial meeting, class or gathering. You can have a video gathering or simply utilize sound, on the off chance that you do as such.

2. Call Screening

With call screening, you can screen out specific calls to enable you to expand your efficiency and furthermore enable you to maintain a strategic distance from calls from con artists or other people who ought not call your telephone framework.  

3. Entryway Passage Bell

Another imaginative utilization of VoIP has you make an entryway bell by coordinating your cell phone, your VoIP framework and your security framework together. You can have your entryway bolt/open instrument controlled from your cell phone and choose on the off chance that you need to enable individuals at your way to enter the building. You can set up a video and sound encourage to the entryway and see and speak with them before choosing on the off chance that you need to open the entryway—making this an awesome approach to enhance your building's security usefulness and furthermore monitor who is traveling every which way at your business.

4. Phone message to Email

You can have your voice messages interpreted to your email, so you can read the full content of your messages, on the off chance that you need, and access them abide far from your telephone. This can make it less complex to deal with your phone message. That way, you have your voice message and messages across the board place and you don't need to leave your email screen to get your messages on the two frameworks.

5. Music on Hold

At the point when individuals call your business, what do they hear when they are on hold? Many organizations still do leave this clear and have nothing play back for guests, yet it bodes well to set up this element on your VoIP account so guests don't hang up out of fatigue or disappointment. This can help keep guests on your telephone longer, so you don't chance losing significant business. You can set up the music to dependably play at whatever point guests are put on hold.

6. Fin/ follow me feature

This feature keeps your telephone framework working at whatever point individuals are far from their work areas and can't answer the telephone. As you go on business trips, advance out of the workplace or go home to complete your work remotely, you may need your telephone calls tail you there. It is reasonable to set up your business telephone framework that way, at whatever point conceivable.

Along these lines, as well, summons to cell phones from the workplace can at present give off an impression of being dealt with inside the workplace building. Indeed, even cell phones appear as though they are simply operators noting calls as a feature of a similar telephone line. Regardless of where your operators are, they can take an interest as a feature of the telephone framework.

7. Remote Working

You can even work remotely with VoIP, making it simpler to make tracks in an opposite direction from your office. Or on the other hand, you can set up an office at home, make a conveyed group and work from anyplace, and so forth. With VoIP services, you are not confined by geology. You can contract your group from anyplace and have them all associated into a similar telephone framework, as though they were a piece of the same physical office area. This can enable you to finish more at work and lift your efficiency, as well. With dispersed groups winding up increasingly normal, numerous organizations require an approach to keep everybody in close correspondence. VoIP can make that conceivable.

8. Call Need

You can set need rules for calls coming in to your telephone lines, making it conceivable to effortlessly dismiss calls or forward them to different expansions in light of need levels. You can likewise set up call lines that assistance channel calls as indicated by need. Doing this is useful for organizations that are keen on controlling who is calling, how calls are replied, and who answers telephone out of this world in.

For example, in the event that you need to ensure inside calls from administration are taken care of quickly rather than tossed into the telephone line, you can set up the telephone line to organize calls rolling in from those particular telephone numbers. You can likewise set up various levels of client benefit, in the event that you need, enabling a few clients to have higher need in the telephone lines.

9. Barge in and Whisper Highlights

Did you know you can even give preparing and criticism to specialists while they are amidst a call with a client? Utilizing freight ship, you can enter a call and tune in, enabling the operator to think about it or keeping that a mystery from them. In any case, the guest has no clue you are tuning in to the call. With whisper highlights, you can make notes and send them to specialist amid the call and discuss continuously with the operator while they are on the telephone, and the client does not know. This makes it less demanding to give preparing to specialists while they are amidst telephone calls.

You can utilize this as a quality control work, as well, permitting you or somebody from your group to tune in on calls and either remain covered up to the operator or enable the specialist to know they are being watched. It makes it simpler to know about what specialists are doing on the telephone and how they are taking care of calls.

IP Momentum

70/25, 80ft Circular Road,
Koramangala 4th Block,
Bangalore-560034, Karnataka

Wednesday, 6 December 2017

5 Measures you must try out to prevent VoIP hackers and fraud

It’s pretty easy to hack into VoIP systems with the help of hackers, frauds etc. but, this can be taken under control with the help of the hacks given below. Are you wondering about what happens when your business VoIP phone or, call centre phone is hacked into? You’re prone to all kinds of cyber-crimes like toll- fraud, virus alerts etc.

For start- ups, small businesses, etc., losing out on thousands of dollars can turn out to be a major damage. Which is why, we’re here at your disposal, and we’re here to provide you with the best ways to prevent such scenarios:

Before that, know the importance of protecting your VoIP phone system- 
The Federal Communications Commission (FCC) has yet to release regulations for VoIP fraud, which means that the customer is still held financially liable for hacked calls. 

1. Protect Phone and Account Credentials

Ensure your phones are protected and account credentials too
A recent study said that 40% of internet users have experienced their accounts getting hacked. Their notifications are altered, passwords are stolen and so on. With businesses at stake, this kind of a hack can make the business fall apart. Sometimes, all it takes to hack your device is a Google search.

Most VoIP providers provide with pre- set passwords which is available online. Phone web may not have any automatic lock so, it’s easy to attack your interface with unlimited keygen passwords. However, you must be careful at all times.

Post buying a new business phone, here’s what you must do- change the password. If not done so, there are high chances for you to forget about it, leading to severe problems. A suggestion- try changing your password at least once in 6 months if you care about your account, meeting the following criteria:

  • Minimum 12 characters
  • Special characters, numbers, lower case, upper case, etc.
  • Don’t make your password very obvious

Ensure you update the admin portal password for your VoIP service provider as well. Else, it can be damaging. In fact, you should give the credentials to people who need it- not declare it out loud!

2. Network Address Translation (NAT)- Enable it!

The beauty of NAT is that it has the ability to provide your VoIP phone, computers and other devices with a private IP address which only LAN can see./with the help of this process, a barrier is created between the traffic from the open internet and the phone! If the hacker cannot locate the IP address of your device, he definitely cannot hack into your system!

For the ones who are taking NAT and hacking very lightly, well, don’t! You are more vulnerable to attacks. Make the most out of this wonderful shield.

3. Phone Web Interface- disable it!

The web interface in your VoIP phone is the one which provides room for your IP phone to upgrade, change properties etc. It can download a backup configuration of the phone, which will reveal the usernames and passwords of the phone's users in plain text.
Once the phone web interface is enabled, your network is most vulnerable for fraudent purposes. It’s not compulsory for the hacker to be on the LAN- all he needs is the phones private IP address!
Passwords which are highly difficult may also not help you protect your phone from getting hacked. Remember, you receive pre- set passwords? Even if the password was changed, the hacker can discover the credentials using key cracking software.
There’s a high possibility that your IP phone hasn’t been locked in spite of previous attempts. Remember, a hacker is capable of trying out 10 different passwords each second! Once he’s hacked into your system, your phone, configuration etc., it’s all under his control!
What’s recommended is that you turn off your phone’s web interface. Re- enabling is possible so, reach out to your VoIP providers and they’ll help you out!

4. Close Port 80 must be closed with a Firewall

A port is nothing but an active channel to the internet on your router. VoIP phones require LAN connections for accessing the internet! 
Port 80 is particularly susceptible to hackers, because the traffic is HTTP, the kind you come across on most websites. The web interface for your VoIP phone is also in HTTP, which means that hackers can potentially burrow into Port 80 on your router, and access the web interface as if it were any other public website. Until you close Port 80, your phone's web interface will have a public IP address that anyone on the internet can access. That's why you should close port 80 with a firewall.

5. Disable International Calling

Disable international calling if you ain’t making any! Try purchasing a calling card instead, ensuring you keep track of your phone records as well. Reason being, it’s convenient from any acker across the world to just make an international call and hack into your systems in the span of seconds.
 Prevent frauds and hackers coming into your work life by making the most out these preventive measures. Else, you can always rely upon the best of VoIP providers in India, USA, Canada etc., wherever you are.

Tuesday, 24 October 2017

How VoIP has in- sync with market shifts & trends

As you know, VoIP has gone from where it was to where it is and heading towards where it should be! The changes are drastic to the level wherein, PSTN and the old PBXs have been overshadowed by IP PBX, VoIP providers like IP Momentum, Skype etc. dawning the age of unified communications (UC)!

 You won't believe it, the VoIP technology businesses, call centers, homes, etc. invested in got changed to the VoIP services today because it's been growing so well, so fast!

UC, which permits interoperability between specialized gadgets, has generally extended the idea of correspondence. Organizations, introducing PBX a couple of years prior to convey inside now see it an indispensable segment of their correspondence. Essentially, facilitated interchanges is being anticipated to supplant on-start arrangements in the coming decade. How about we see a portion of the mainstream terms and patterns in correspondence throughout the years. 

Hot Terms in VoIP – 2014 

The accompanying chart demonstrates a correlation between the prominence of the referenced terms in 2014 and their least level of notoriety according to Google patterns. 

In a scale where '100' means the 'most' and '0' remains for the 'slightest', the most inclining term in view of late information appears to be BYOD, which signifies 'bring your own gadget' (like phone) to work as opposed to for the most part acknowledged terms like 'video conferencing'. Another term 'versatility customer' which implies the application that enables cell phones to gel in with UC framework additionally demonstrates a boosting pattern. 

The accompanying table demonstrates a portion of the terms as per their notoriety. They have been positioned by their pinnacle prevalence. 

Brought together correspondences as an administration, contracted as 'UCaaS' is likewise a standout amongst the most well-known terms today. The prominence of UC as an administration demonstrates the universe of business is moving to cloud interchanges. 

Late Shift to Cloud 

A couple of years back, organizations would spend on a customized bit of equipment to incorporate voice activity with broadband. This would likewise require extra spending in experienced IT group. Today, we see the greater part of this gradually being supplanted by simple to-introduce and-oversee cloud correspondence. 

Get 10% Offer For Small Business:  Call center VoIP Solutions

In any case, that doesn't preclude the space for on-introduce correspondence frameworks, particularly in bigger firms. By the by, littler and medium estimated associations have more than one motivation to look for cloud-based correspondence. What was for the most part restrictive to little mid endeavors is relied upon to oust on-preface arrangements. The forecast by advertising investigators is fortified from patterns ascertained for Google Trends. 

'IP PBX' Vs. 'Facilitated PBX' 

'Facilitated PBX', notwithstanding an early top in 2006, remains genuinely steady. IP PBX then again has fallen and may, in the end, lose to facilitated PBX's prominence. 
Brought together Communication in Businesses 
As was implied sometime recently, PBX has turned out to be substantially more than a negligible instrument of cost investment funds. Today, it has developed such a great amount of, a large portion of PBXs offers some kind of UC arrangement. 

UC – regardless of having changed the possibility of correspondence inside an organization – has much work ahead as far as United interchanges, which is correspondence between at least two organizations. Once unified correspondence sees more consideration from organizations, it will tremendously enhance their ROI by getting all providers, accomplices and production network sellers under a similar rooftop. 

Portability in UC 

UC's most recent advancement comes through cell phones which have taken the need of facilitated answers for the following level. Presently, organizations aren't bound by a physical telephone. The information got from Google Trends goes down that the slant towards versatility customers and desktop UC customers is consistently expanding. Truth be told, individuals utilize UC customers 10 times more than their physical work area telephones. The similarity is a key factor for most organizations looking for UC arrangement. 
Observe the accompanying course of events. 

UC Features – Top Terms until 2017 

Desktop sharing took after by video conferencing have been well-known patterns in the past, however, them two are seeing a progressive decrease. Then again, terms like 'versatility customer' and 'nearness data' who are fairly new, are going higher in looks. Another term, which is being anticipated to change the fate of broadcast communications is said to be 'portable VoIP' which will, as a result, wipe out the need of cell arranges in organizations. 

WebRTC – Future of Communication? 

WebRTC is additionally much foreseen API in coming future. This programming interface, which is relied upon to offer direct interchanges (video and voice) through the program, may very well wipe out the requirement for other modules or applications. Nonetheless, the advance has been fairly moderate in spite of its expanding notoriety since 2011. 

Interest for VoIP Security Measures 

Yet, there has likewise been an awesome ascent insecurity issues in the previous decade. This has incited more individuals and organizations to look for secure VoIP arrangements. 
Coincidentally, this does not show that changes are not being made; feasible arrangements simply aren't as far-reaching. 

Taste Trunking Market 

Taste trunking allows quality voice movement and is additionally instrumental in taking a toll investment funds separated from being solid. Taste's market ups by 50 percent consistently exclusively in light of the fact that the organizations incline toward including more data transfer capacity rather than lines to adapt to their development. This development is likewise expected to proceed later on. About 30-40 percent of associations consider the move to SIP and on the off chance that they haven't moved totally, there might be room more for success. 

PBX is still everywhere, going versatile, as well as incorporating inside itself, a huge range of specialized apparatuses. Clients are pushing more toward PBX as the line amongst it and UC gets hazier. 

UC customers concentrating on the incorporation of portable and desktop are trendier than those focusing on conventional highlights. 

Web RTC once culminated will be one of the most smoking specialized devices sought after inferable from its capacity to enhance correspondence without help frame extra applications. 
In conclusion, with SIP and cloud innovation on the blast, organizations – especially the little and medium ones will have the capacity to grow past points of confinement.

Contact us 

Toll-Free Number: 1800 11 2583
70/25, 80ft Circular Road, 
Koramangala 4th Block, 
Bangalore-560034, Karnataka